Frequently Asked Questions
Everything you need to know about your Olivia Jewelry experience.
What materials are used in Olivia Jewelry pieces?
We use high-quality materials including 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with water, perfumes, and lotions. Store your pieces in the provided microfiber pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
Do you offer a warranty on your products?
Yes, all Olivia Jewelry items come with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.